Privacy Policy

Welcome. At Coaching with Dr. Alicia, your privacy and trust are deeply important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and care for it. This Privacy Policy explains our practices and your rights regarding your data.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you have any questions, we are here to support you. Please contact us at help@coachingwithdralicia.com.

1. Who We Are

This service is operated by Coaching with Dr. Alicia LLC, a United States-based company dedicated to providing products and guidance for your personal growth journey. This policy outlines how we handle your personal information. As we use Shopify to power our online store, Shopify also processes your data. You can learn more about Shopify’s privacy practices on their website.

2. The Information We Collect

To provide you with a seamless and supportive experience, we collect several types of information:

• Personal Identifiers: This includes your name, email address, and phone number.

• Order Information: We collect your shipping and billing addresses to fulfill your purchases.

• Payment Information: Your payment details are processed securely by our third-party payment providers. We do not store your full credit card numbers on our servers.

• Account Data: If you create an account, we store your login credentials and purchase history.

• Device and Usage Data: We automatically collect information about how you access our site, such as your IP address, browser type, and browsing behavior, often through cookies and similar technologies.

• Communications: We keep a record of any communication you have with us, including emails to our support team.

• User-Generated Content: This includes any reviews, comments, or other content you may post on our site.

3. How We Use Your Information

We use the information we collect with care and purpose, primarily to:

• Fulfill Your Orders: Process payments, arrange for shipping, and provide you with order confirmations.

• Provide and Improve Our Services: Operate our website, manage your account, and enhance your user experience.

• Personalize Your Experience: Offer product recommendations and content that may be relevant to you.

• Communicate With You: Send you marketing and promotional messages, but only with your consent. You can opt-out at any time.

• Ensure Security: Prevent fraudulent activity and maintain the safety of our services.

• Comply with Legal Obligations: Adhere to applicable laws and regulations.

4. Payment Processing

We offer several trusted payment options, which may include Shopify Payments, PayPal, Apple Pay, Google Pay, and major credit/debit cards. These transactions are handled by secure third-party processors. Your payment information is subject to their privacy policies, and we encourage you to review them.

5. Sharing Your Information

We do not sell your personal information. We only share your data with trusted partners who help us operate our business, including:

• Service Providers: Companies that provide services such as payment processing, order fulfillment, email marketing, website analytics, and customer support. This includes Shopify, which powers our store.

• Legal Compliance: We may disclose your information if required by law or in response to valid legal requests.

• Business Transfers: If our business is sold or merged, your information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and improve your experience. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings and our site’s cookie consent banner.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

8. Your Rights and Choices

You have rights over your personal information. Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to correct any inaccurate or incomplete information.

• Deletion: Request that we delete your personal data.

• Portability: Ask for your data to be transferred to another organization.

• Opt-Out: Unsubscribe from our marketing communications at any time.

To exercise any of these rights, please contact us at help@coachingwithdralicia.com. We will respond to your request with understanding and care.

9. Data Security

We implement a variety of security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

10. International Data Transfers

Our business is based in the United States. If you are visiting our site from another country, your information may be transferred to, stored, and processed in the United States. We take steps to ensure your data is treated securely and in accordance with this policy.

11. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the new policy on this page and encourage you to review it periodically.

13. Contact Us

Your peace of mind is important to us. If you have any questions or concerns about this Privacy Policy or your personal information, please do not hesitate to contact us. We are here to help.

Email: help@coachingwithdralicia.com